Frequently Asked Questions

We care for the highest benefit for our Members , all Aeroméxico Rewards Points credited to Business Accounts are in addition to the Aeroméxico Rewards Points credited to the Employee’s Individual Account.

Starting from July 01st of 2024, points in Aeroméxico Rewards Business accounts will no longer expire.

Authorized Contacts will recieve a monthly Statement via email with the Business Account balance. You can also check the status anytime by logging to https://business.aeromexicorewards.com/login and clicking in to the account status section.

If the Authorized Business Representative of the account no longer works at the Company , or you forgot password/Business Account Number , please send an email to [email protected] in order to restore the account.

If the Business Account Number is missing while the booking process , its crucial to registrate the Company´s Unique Acrual Code (OSI) before the flight, by contacting our Call Center (55) 1519 4040 or by sending an email to [email protected] requesting to add the Business Account Number to the reservation.

Please note there is no Retroactive Accumulation for Air Transactions in the Aeroméxico Rewards Business Program.

The Company can also earn Aeroméxico Rewards Points by acquiring the variety of services that our Program and Partners offer, you can earn Aeroméxico Rewards Points by:

• Paying with your American Express(R) Corporate Aeroméxico Card.
• Booking your accommodation with Aeromexico Business Travel.
• Staying at one of the Choice Hotels and City Express properties.

Discover the diferent opportunities to earn Aeroméxico Rewards Points while complementing your Bussiness Trip Experience , by clicking on https://business.aeromexicorewards.com/ing/earn?lang=en to learn more.

Please note that only the Authorized Business Representative can reward Aeroméxico Rewards Points to obtain exclusive benefits on Aeroméxico Rewards Business.

There are many great ways to enjoy Aeroméxico Rewards Points. You can learn more about the variety of flights , accomodations , car rentals and much more rewards available at https://business.aeromexicorewards.com/ing/use?lang=en

In order to acquire Unique Accesses and Premier Lounge Memberships :

• The Company must be enrolled in Aeroméxico Rewards Business .
• The Employee to whom the discount will be applied must have entered the Companie's Unique Accrual Code (OSI) at the time of acquiring the Unique Accesses or Premier Lounge Memberships

Rember that in order to acquire these benefits you must contact our Call Center (55) 1519 4040.

You can learn more by clicking here.

The Company will be assigned Gold and Plantinum Tier Cards for no extra cost in order to provide exclusive benefits during their Business flights to Employees according to it's billing status with Aeromexico.

Some of the benefits that our Tier Cards provide are:

• Upgrade to Premier Class for no additional cost.
• Sitting selection for no additional cost.
• Premier Lounges access while waiting for your flight
• Check-in and boarding priority for a fast experience
• Document at SkyPriority preferential counters.
• 1 extra checked bag at no cost.

For further information please check : https://business.aeromexicorewards.com/ing/corporate/levels?lang=en

To assign the Business Account Level Cards you must be the Business Representative.

Enter your Company profile by logging in at https://business.aeromexicorewards.com/login

Go to the "Cards and Memberships" section and assign the available Level Cards to your Collaborators who are enrolled in the Individual Program.

Remember that the Tier Level will be linked to your Collaborator's Individual Account Number.

Authorized Business Representatives may consult the Tier Level assigned to Employees from the Business Account Profile by logging in at https://business.aeromexicorewards.com/login

Additionally, we suggest requesting Employees to download the Aeroméxico Rewards App and logging in with their Individual Account. By using the APP they will be able to:

• Consult their Individual Tier Level or the Tier Level granted by your Business Account.
• View and use your virtual Card to earn Aeroméxico Rewards Points, access Premier Lounges and more.

At Aeroméxico Rewards Business we are commited to provide your Company with best Business Experience, this is why if your employee has a Tier Level higher than the one assigned by the Company, he or she will keep the Level with the highest benefits.

To earn Aeroméxico Rewards Points with hotels and car rental companies in the Business Account, it is necessary to enter the invoice corresponding to the service contracted with them by following the steps below:

1. Contract the service of hotel or rental companies affiliated with the Business Program.
2. At the end of the stay or car rental, please request the invoice corresponding to your service.
3. Log to your Business profile at https://business.aeromexicorewards.com/login
4. Click to the Retroactive Accumulation section and register the invoice by entering the Business Account Number of your Company so that the Aeroméxico Rewards Points are credited.
5. Once the validation process is complete, the Aeroméxico Rewards Points will reflect in the Company's Businesss Account within a period of 14 business days after the invoice registration date.

Remember that you must be the Business Representative or Authorized Contact of the Company to register the invoice to the Business Account.

Please note there is no Retroactive Accumulation for Air Transactions in the Aeroméxico Rewards Business Program.

E-mail us: [email protected]

Chat: https://business.aeromexicorewards.com/?lang=en

Call center:

Mexico: (52 55) 1519 4040
United States: (1) 855 412 2650
United Kingdom: (0) 800 977 5533
Ireland: 1 800 855 474
Spain]: 900 995 282
Rest of the World: 800 800 56800

The Call Centers are open Monday through Friday from 9 a.m. to 7 p.m. local time in each country, to the Rest of the World, local time in Mexico City.